Repeat Order Agent

The challenge

• The commercial process has many steps and costs a great deal of time, particularly on repeat orders.
• The existing ERP package offers few opportunities for automation.
• A very specific process for the sector and the niche.

The solution

• An e-mail agent detects repeat orders automatically.
• A link to the ERP system validates the order and the associated purchase prices.
• The order is re-raised, ordered immediately, and the customer kept informed automatically.

What it delivered